Anney-smallpat-smallSiblings Anney Ardiel and Patrick Fagan run Act Together Moving Services, a small business that provides a specialized moving service to seniors in Victoria and White Rock, British Columbia.

Anney and Patrick work daily with families and elderly individuals, movers, realtors and stagers, retirement residences and hospitals, auctions and furniture buyers, storage facilities, tradespeople, notaries, lawyers, accountants, charities, thrift shops and the list goes on.

We like to talk about moving.

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Our A+ rating with Better Business Bureau

Anney-smallToday I want to let the world know that we have an A+ rating with the BBB!

We’ve achieved this rating because we have absolutely no issues with anybody. Since we started Act Together Moving Services in 2011, we have had no complaints regarding our Advertising and Sales, or Billing, or Collection Issues, or Problems with Service Delivery, or Guarantee Issues…all categories that the Better Business Bureau tracks through their system.

We’ve worked hard to follow the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

Here they are:

Build Trust
Establish and maintain a positive track record in the marketplace.

Advertise Honestly
Adhere to established standards of advertising and selling.

Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises
Abide by all written agreements and verbal representations.

Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.

Don’t Call It Junk

Anney-smallWe are helping a family move their elderly mother this week and I’m amazed at how much respect her daughters have for every singe item in her home. Sometimes adult children only see junk, but these daughters see treasure in their mother’s stacks and piles.

Of course this means the house can’t be cleared out in one day…this project is going to take a lot of work.

I saw this movie recently that depicts how badly kids can misjudge the value of their mother’s stuff, with hilarious consequences.

Lance Daly’s “Life’s a Breeze” is as amiable and windswept as its title promises, for better or worse. One wishes it gusted a bit more often, but the always-great…
ROGEREBERT.COM|BY BRIAN TALLERICO