Anney-smallpat-smallSiblings Anney Ardiel and Patrick Fagan run Act Together Moving Services, a small business that provides a specialized moving service to seniors in Victoria and White Rock, British Columbia.

Anney and Patrick work daily with families and elderly individuals, movers, realtors and stagers, retirement residences and hospitals, auctions and furniture buyers, storage facilities, tradespeople, notaries, lawyers, accountants, charities, thrift shops and the list goes on.

We like to talk about moving.

Our Services

What Our Clients Say

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Our A+ rating with Better Business Bureau

Anney-smallToday I want to let the world know that we have an A+ rating with the BBB!

We’ve achieved this rating because we have absolutely no issues with anybody. Since we started Act Together Moving Services in 2011, we have had no complaints regarding our Advertising and Sales, or Billing, or Collection Issues, or Problems with Service Delivery, or Guarantee Issues…all categories that the Better Business Bureau tracks through their system.

We’ve worked hard to follow the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

Here they are:

Build Trust
Establish and maintain a positive track record in the marketplace.

Advertise Honestly
Adhere to established standards of advertising and selling.

Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises
Abide by all written agreements and verbal representations.

Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.

White Rock is in Good Hands

White Rock is in Good Hands

Congratulations to Patrick for the outstanding growth our White Rock/Lower Mainland office has achieved since he opened it in January 2013.
It’s not easy to grow this fast while keeping such a high standard of service. He just got this rave review from a client:
“It gives me the greatest pleasure to have an opportunity to testify to the sterling qualities of Patrick Fagan and his company. I moved from Vernon down to Surrey, and I couldn’t have been more pleased with the efficient way things were packed and shipped, not one thing was broken or damaged.
If you have a move to make, I would suggest your first move would be to call Pat. I guarantee you will be satisfied.”
-Arthur R. Kilgour

Thanks for the great review Arthur, we really appreciate the feedback!

Act Together Moving Services's photo.
Act Together In Action

Act Together In Action

Anney-smallWe had our photos taken by the great Gregg Eilgh of Eligh Photographs last week when Patrick was in town for our Managers Retreat at Sidney All Care. We all needed updated headshots, and with Ting joining our management team we needed some great photos of the three of us.

Gregg knew how nervous we were, so he did his best to loosen us up and we ended up having a lot of fun! Thanks to Gregg for the wonderful job he did on our photos.

I positioned Ting strategically to hide my baby bump in this one.

team-car

Here we are looking very corporate: The Act Together Moving Services management team.

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And this one…will probably not get a lot of use.

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Downsizing Tips for Seniors

patI love talking about downsizing. Luckily, it’s a topic that seniors area really interested in so I usually have a captive audience. This week I was interviewed by “This Week in Real Estate” and it was all about downsizing.

The radio interview is posted on their blog:

“If you’re interested in taking the stress out of downsizing, then invest 20 minutes to listen to This Week in Real Estate where host Nick Jaworski interviews guest Patrick Fagan from Act Together Moving about moving services available for seniors in the Greater Vancouver area.” Click here to listen

Moving Mom and Dad Workshop

We’re giving a workshop on Saturday, February 15 at The Wellesley in Victoria. It’s purpose: to help people with elderly parents to prepare for their future move. Patrick and I are looking forward to delivering a fun and helpful workshop, class size will be kept quite small so we can be hands-on with individual situations going on with people in the workshop.bld4

Avoid Theft and Fraud

pat-smallBy Patrick Fagan

Move Manager, Act Together Moving Services 

During the moving process there are many details to keep up with. Often the phone is ringing more than usual and strangers are coming into the home. Follow these useful tips to protect you from individuals who do not have your best interests in mind:

1. Stay Alert