Anney-smallpat-smallSiblings Anney Ardiel and Patrick Fagan run Act Together Moving Services, a small business that provides a specialized moving service to seniors in Victoria and White Rock, British Columbia.

Anney and Patrick work daily with families and elderly individuals, movers, realtors and stagers, retirement residences and hospitals, auctions and furniture buyers, storage facilities, tradespeople, notaries, lawyers, accountants, charities, thrift shops and the list goes on.

We like to talk about moving.

Our Services

What Our Clients Say

Work With Us

Want More Space?

couple-smallWe have been moving seniors into smaller spaces for 5 years and almost all of our clients have a few extra boxes of items that they need to keep, but don’t need to have on hand (or underfoot) all the time.

Things like winter clothes, Christmas decorations and tax returns end up shoved high on a closet shelf, crammed on a closet floor or under the bed, either completely inaccessible or taking up valuable space.

To solve this problem we launching our new door-to-door, by-the-box storage. We pick up items our clients want to store, keep them in a secure, climate-controlled storage facility, and return them when you need them back.

What Does It Cost?

Act Together Storage is inexpensive, starting at $6.99 per month per box, compared to the minimum $70 per month you’d pay to get a storage locker. Plus we offer the convenience of on-demand pick-up and delivery.

How Does it Work?

  1. Prepare your items (or we can help you with packing). 2014-11-07 15.57.20
  2. Give us a call to schedule a pickup.
  3. We transport your boxes/suitcases to our secure facility and catalog them for easy retrieval.
  4. When you need your items back, you call to schedule a delivery and we return them.

It’s that easy!


Your items are safe in a locked, alarmed and monitored storage facility with fire detection and suppression systems. Access to the storage is restricted to bonded/background checked Act Together staff.

Also, your items are fully insured, including earthquake damage coverage.

Call to schedule your pickup today!


Moving With Dementia

Ting and I attended a very informative training this week put on by the Alzheimer Society. dementia_friendsWe found out the number of people who live with dementia in BC is over 70,000 and the risk for dementia doubles every five years after age 65.

Since our clientele is generally 75-105 years old, we need to recognize the signs of dementia and incorporate special techniques into our moving services to maximize the health and safety of our clients. We also need to use our experience and training to help family members avoid common pitfalls during the move.

about-promo-involveThe changes caused by moving from a familiar home to brand new surroundings can be terribly disorienting for anyone, much less for a person with memory loss and challenges with problem-solving.
If you’re facing this situation, this article from the Mayo Clinic offers great advice on how to prepare for a loved one’s move.

We wholeheartedly agree with all of the ideas in this article. Most importantly, when moving a person with dementia, special care and attention should be taken to prepare for the move, coordinate the move itself, and follow-up during the first few months after the move so that the transition can be as safe, healthy and low-stress as possible.


Alzheimer’s: Smoothing the transition on moving day

Alzheimer Society of BC

We Can Help

In our community, many elderly people do not have family members living nearby who can take these extra steps to make the transition as comfortable as possible for them. The good new is, we can help. We can also provide support to caregivers who need an extra set of hands on move day, advice on how to set up the new home, or we can get rid of things that can’t fit into the new home. Give us a call to find out more.

Act Together Moving Services

Linen Closets: An Endangered Species

2014-11-07 15.39.42One of the strangest things about retirement residences is that they don’t all have linen closets in their suites. At first glance it makes sense that they are left out, after all, a person living in a place with weekly linen service would only need two, maybe three sets of sheets and a few towels, so why would you need a linen closet right? Think again!

Not only are linen closets a classic hiding place for extra toilet paper, household supplies and knick-nacks, they are also a tradition. A household fixture. Although linen closets are typically cluttered and disorganized, most of the elderly clients we move expect they will have one in their new place. Sadly, at least 75% of the suites we move clients into do not.

With that in mind, we have developed 5 tips to keep linens in their proper place.

  1. It’s time to pare down: Choose two or three sets of your most comfortable, nicest sheets and towels, and donate or dispose of the rest. If sheets are not torn or stained, most charity shops will be glad to receive them. In Victoria, Anney’s Closet is always in need of twin, double or queen sized sets in good shape.
  2. Evaluate your table cloths: Will you still use them? Do you find it difficult to wash, fold and iron them? Now might be the time to gift them, sell them or donate them.
  3. Pillow talk: extra pillows take up valuable space in small spaces. Perhaps you can pick out two of the very nicest, most comfortable pillows you have and re-purpose the rest. Good Housekeeping Magazine says if you can fold your pillow in half, it’s time for a new pillow! Read more about how to know when it’s time for a new pillow here.
  4. Knick-nacks need a home: You’ll need a place for all those loose odds and ends, such as light bulbs (keep one or two for emergencies), air fresheners, dust cloths, spare picture hooks, tape, etc. A few small but sturdy baskets from the Dollar Store will keep those small items tidy on a shelf in your clothes closet or under the sink.
  5. Don’t keep it together: It might be time for a new approach to storing linens. Consider keeping your towels in the bathroom cupboard or shelf and your linens in your bedroom closet. You might find it strange to split everything up at first, but having a fresh towel at your fingertips in the bathroom can really come in handy. This way you can utilize your storage spaces more efficiently and streamline your life at the same time.

Our A+ rating with Better Business Bureau

Anney-smallToday I want to let the world know that we have an A+ rating with the BBB!

We’ve achieved this rating because we have absolutely no issues with anybody. Since we started Act Together Moving Services in 2011, we have had no complaints regarding our Advertising and Sales, or Billing, or Collection Issues, or Problems with Service Delivery, or Guarantee Issues…all categories that the Better Business Bureau tracks through their system.

We’ve worked hard to follow the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

Here they are:

Build Trust
Establish and maintain a positive track record in the marketplace.

Advertise Honestly
Adhere to established standards of advertising and selling.

Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises
Abide by all written agreements and verbal representations.

Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.

Don’t Call It Junk

Anney-smallWe are helping a family move their elderly mother this week and I’m amazed at how much respect her daughters have for every singe item in her home. Sometimes adult children only see junk, but these daughters see treasure in their mother’s stacks and piles.

Of course this means the house can’t be cleared out in one day…this project is going to take a lot of work.

I saw this movie recently that depicts how badly kids can misjudge the value of their mother’s stuff, with hilarious consequences.

Lance Daly’s “Life’s a Breeze” is as amiable and windswept as its title promises, for better or worse. One wishes it gusted a bit more often, but the always-great…
White Rock is in Good Hands

White Rock is in Good Hands

Congratulations to Patrick for the outstanding growth our White Rock/Lower Mainland office has achieved since he opened it in January 2013.
It’s not easy to grow this fast while keeping such a high standard of service. He just got this rave review from a client:
“It gives me the greatest pleasure to have an opportunity to testify to the sterling qualities of Patrick Fagan and his company. I moved from Vernon down to Surrey, and I couldn’t have been more pleased with the efficient way things were packed and shipped, not one thing was broken or damaged.
If you have a move to make, I would suggest your first move would be to call Pat. I guarantee you will be satisfied.”
-Arthur R. Kilgour

Thanks for the great review Arthur, we really appreciate the feedback!

Act Together Moving Services's photo.